Customer Service Executive @ HDFC in Bangalore

Company: HDFC Bank Limited.
Company Website: www.hdfcbank.com
Company profile: The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an ‘in principle’ approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of RBI’s liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of ‘HDFC Bank Limited’, with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.
Location:Bangalore
Experience:0 - 3 years
Qualification: Any Graduate
Industry:Bank Job
Key Skills: Good Communication Skills
Job Description:
1. To be the first point contact with the customer in the branch.
2. Provide customer service and product information.
3. Distributing Product information, Deliverables Custodian.
4. Balance Enquiries for walk-in customers, Brief transaction query.
5. Balance Confirmation Certificates.
6. Obtain referrals from walk-in customers for Current account & Saving account and Demat.
7. Cross sell of direct banking channels to walk-in customers to deepen relationships.
8. Account Opening Current account & Saving account/FD.
9. Collection of Foreign Currency Cheques, Report Generation & filing.
10. Customer acquisition through sales to walk in customers, referrals from walk-ins for Current account & Saving account and Demat accounts.
11. Deepening of existing Current account & saving account relationships.
12. Cross-Sell all products & services.
13. Generation of referrals from internal database, Stop payment.
14. Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts.
Click Here To Apply Job