Phone Banking Officers @ ICICI In Hyderabad

Company: ICICI
Company Website: www.icicicareers.com
Company profile: ICICI Bank is India's largest private sector bank with total assets of Rs. 5,946.42 billion (US$ 99 billion) at March 31, 2014 and profit after tax Rs. 98.10 billion (US$ 1,637 million) for the year ended March 31, 2014.ICICI Bank currently has a network of 3,845 Branches and 12,012 ATM's across India.
Qualification: Any Graduate
Experience: 0 - 2 Years
Location: Hyderabad
Industry: Bank-Job
Key Skills: Good Communication Skills
Job Description:
1. Handle and resolve customer complaints/ queries over phone.
2. Provide customers with relevant product and service information.
3. Cross sell new product and service opportunities to customers over phone.
4. Provide feedback to the team leaders about product / process.
Qualifications:
1. Age less than or equal to 28 years.
2. Graduates in any discipline.
3. 0 - 2 years experience in call centers handling domestic and international customers.
Key Skills:
1. Good Communication Skills (English & Hindi Language).
2. Open to work in rotational shifts.
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