Team Leader @ VERTEX in Hyderabad

Company: VERTEX Customer Solutions India Pvt Ltd.
Company Website: www.vertexgroupindia.com
Company profile: Vertex India is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors. Our over 14,000 professionals specialize in unlocking value by providing excellent service to our client's customers, while delivering desired business outcomes. By building "same side of the table" relationships, we provide powerful insights and deliver solutions that improve customer experience, reduce cost-to-serve and increase profitability.
Qualification: Any Graduate
Experience: 2 - 6 years
Location: Hyderabad
Industry: Walk-In
Key Skills: Complete product knowledge and should be a subject matter expert
Walk-in on 12th Feb to 16th Feb 2015 from 9:00 AM @ Hyderabad
Job Description:
1. Excellent Oral and Written Communication Skills and Interpersonal Skills.
2. Main Responsibilities Train, develop and deploy a Team of Sr CSA/CSAs.
3. Report and improve on performance levels of all team members, using a coaching enabling style at all times.
4. Schedule staff in line with expected call volumes/expected manning.
5. Minimum Qualifications Graduates/ Diploma 3 +years of Experience in voice process.
6. Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff,highlighting Their individual contribution to the collective effort.
7. 6 Months as a TL
8. To meet the customer service standards, remaining courteous, professional and polite at all times.
9. Attrition control.
10. Complete product knowledge and should be a subject matter expert.
11. Update customer information accurately on computerized/intranet.
Walk-in Address:
VERTEX Customer Solutions India Pvt Ltd.,
Banjarahills Rd. no.-01,Beside Sakshi Building,
Hyderabad
Abhinandan Towers
Contact Name: Meenakshi Kumari